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If you're having problems with your Alpine product, we can help. Please follow these steps to ensure the quickest resolution to the problem.

Diagnose the problem

Contact your local Alpine authorized dealer before sending your product to ensure that the problem you are experiencing is not related to the installation or usage of the product.

In-Warranty Service

Refer to Limited Warranty statement that came with your product for complete details.

The limited warranty covers the original purchaser, and product must be purchased from an authorized Alpine dealer.

Include your proof of purchase indicating that the product was purchased during the warranty period. Please keep your original receipt and send only a copy to us.

Out-of-warranty service

Please contact the service center in your area for an estimate and information about repairing out-of-warranty products.

Mailing Product

Provide a detailed description of the problem(s) for which service is required. Include your name, address, daytime phone number, and email if available. Your return address must be able to receive UPS packages.

Package the product securely to avoid damage during transit.
ONLY use a carrier that will provide a complete tracking invoice such as UPS or CERTIFIED US mail. Within Canada, use Purolator or Canada Post (Priority Courier / Messageries Prioritaires).

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United Radio Services (URS)

5717 Enterprise Parkway

E. Syracuse, NY 13057

PHONE: 1-800-634-8606

FAX: 1-315-446-8505

Hours:

8:30 A.M. - 5:30 P.M., E.S.T. Mon. - Fri.

Turn-Around Time

Most aftermarket repairs are complete in approximately 5-7 working days (transit time not included). OEM repairs may be completed in 7-10 working days.

NOTE: Delivery of the product to an authorized Alpine service center or payment of any initial shipping charges is the responsibility of the owner. If the repairs are covered by warranty, and if the product was shipped to an authorized Alpine service center as specified above, Alpine will pay the return shipping charges.

OEM customers may direct their service and repair questions to our Customer Service Group at 1-(800) 421-2284 or by emailing servicerepair@alpine-usa.com.

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