Alpine Electronics is one of the world's largest manufacturers of premium car audio, navigation, and information systems. This strict policy protects you, our valued customer, and Alpine's unparalleled reputation for quality and service excellence.
Alpine car audio and navigation products are sold in the United States and Canada through an exclusive network of authorized dealers selected by Alpine. The complexity of today's automobiles and the sophistication of Alpine products require a knowledgeable dealer to aid in the selection, integration and installation of your system. Alpine dealers have been specifically chosen for their ability to present and install Alpine products and have the ability to maximize their performance in your vehicle. Alpine's warranty policy covers only products purchased through our authorized dealer network. Therefore, Alpine assumes no responsibility for products purchased through unauthorized dealers or internet sites. Only dealers listed in our Store Locator section of our website are authorized to carry and sell Alpine products.
Prior to purchasing any Alpine product, confirm if a dealer is authorized to sell or install current Alpine products. Click on "Store Locator" on the product pages or home page. This will give you a complete list of all authorized dealers you can purchase current Alpine products from in your area. Some of these dealers may have internet sites through which they are authorized by Alpine to sell our products, check Alpine's Store Locator to view Authorized Online Stores.
Unfortunately, from time to time, Alpine products are sold by dealers or internet sites that are not authorized by Alpine. In most cases, products sold by these unauthorized companies were not purchased directly from Alpine. Alpine products sold by unauthorized dealers are sometimes:
Many times, the unauthorized dealers will attempt to remove or alter the serial number. Removal, alteration, or tampering of the original Alpine serial number will automatically void the warranty on that product. Unauthorized dealers may deceive consumers by implying the product is covered by Alpine's warranty policy. Any products sold by unauthorized dealers are not entitled to Alpine warranty coverage. We are using our best efforts to prohibit companies from taking advantage of consumers, but these practices still exist. We recommend you to be very careful when selecting a dealer prior to making your purchase.
At Alpine we've taken a strong leadership role in the battle against unauthorized distribution:
Alpine products are identified with a distinct serial number that is applied to individual unit boxes and the units themselves. All serial numbers are represented both alphanumerically as well as UPC format
Alpine products also have a separate serial number embedded internally in each unit. This will allow easier tracking and product verification.
We have partnered with various companies to identify unauthorized sales of our products. Anyone caught will be subject to legal action.